Support

Something not working, or an idea for the garden? Write any time.

Email szymon@rabbitsoft.pl. Please say which iPhone or iPad you use and what you were doing. You'll hear back within a few days.

I bought the unlock. How do I get it on another device?

Sign in with the same Apple Account, open the gear on the garden and tap Restore. You can also tap Restore purchase on the unlock sheet. It's a one-time purchase, never a subscription.

Can my family use the unlock?

Yes. With Family Sharing and purchase sharing turned on, everyone in your family can unlock all kana on their own devices without buying again.

I asked to buy and nothing happened.

With Ask to Buy, the purchase waits for a parent to approve it. Once they do, the garden unlocks by itself.

Will my progress move to a new iPhone?

Your progress lives on your device, with no account. It comes with you when you set up a new iPhone or iPad from an iCloud Backup or a computer backup. It doesn't sync between two devices you use at the same time.

Where are the settings?

Tap the gear at the top of the garden: how you answer (choose, type, or a mix), writing practice, which rows to practise, and sound and haptics.

There's no sound.

Hanakana is quiet on purpose and follows your device's silent mode. Check that Sound and haptics is on in the settings and that silent mode is off.

Can I write with Apple Pencil?

Yes, with Apple Pencil on iPad or with your finger on any device.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

What does it need?

An iPhone or iPad with iOS or iPadOS 26 or later.